Customer Service Policy

Our Commitment: Your Comfort Comes First

At Hanesusshop, we believe exceptional customer service is the foundation of every great shopping experience. Just as our clothing provides physical comfort, our service aims to provide complete peace of mind throughout your journey with us.

Contacting Us

Primary Support: [email protected]
Response Time: We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9 AM-5 PM EST).

We're Here For:

• Order questions and tracking

• Size and fit guidance

• Product recommendations

• Returns and exchanges

• Feedback and suggestions

Shipping Policy

Global Free Shipping - No Exceptions

Every order, regardless of size or destination, ships completely free. This is our core promise to you.

Processing Time: Orders typically process within 1-2 business days.
Delivery Estimates:

• US: 5-10 business days

• Europe: 7-14 business days

• Other Regions: 10-21 business days

Tracking: You'll receive tracking information via email once your order ships. While most deliveries arrive within estimates, please note that international customs processing may occasionally add additional time.

Returns & Exchanges

Our Comfort Guarantee

We stand behind every product. If you're not completely satisfied, we'll make it right.

Return Window: 30 days from delivery date
Condition: Items must be unworn, unwashed, with original tags attached

Easy Process:

1. Email [email protected] with your order number

2. We'll provide a prepaid return label (for US customers) or return instructions

3. Once received, refunds process within 3-5 business days

Exchange Options:

• Size exchanges (subject to availability)

• Product exchanges

• Refund to original payment method

Please Note: For sanitary reasons, underwear and socks can only be returned if packaging is unopened and seals are intact.

Product & Quality Assurance

Fit Guidance

We provide detailed size charts for every product category. If you're between sizes or unsure about fit, email us before ordering—we're happy to provide personalized recommendations based on your measurements and preferences.

Quality Concerns

While we rigorously quality-check every item before shipping, if you receive a product with manufacturing defects, we will:

1. Send a replacement immediately at no cost

2. Provide prepaid return for the defective item

3. Offer a full refund if preferred

Pricing & Promotions

Transparent Pricing

What you see is what you pay—no hidden fees. All applicable taxes are calculated at checkout based on your location.

Promotion Terms

• Site-Wide Discounts: Automatically applied at checkout

• Multiple Offers: Only one promotion can be applied per order

• Price Adjustments: If an item goes on sale within 7 days of your purchase, contact us for a price adjustment

Privacy & Security

Your Trust Matters

We protect your information with industry-standard security measures. We never sell or share your personal data with third parties for marketing purposes. Full details are available in our separate Privacy Policy.

Secure Shopping

Our website uses SSL encryption to ensure all transactions are protected.

Our Service Philosophy

We Promise To:

1. Listen carefully to understand your needs

2. Respond promptly with helpful solutions

3. Resolve issues fairly and efficiently

4. Always respect your time and business

5. Continuously improve based on your feedback

Special Circumstances

Lost or Stolen Packages

While rare, if tracking shows delivered but you haven't received your package:

1. Check with household members and neighbors

2. Contact your local postal service

3. Email us—we'll work with carriers to investigate and reship if necessary

International Customs

While we cover all shipping costs, some countries may charge import duties or taxes. These are the responsibility of the recipient, as determined by local regulations. We accurately declare all package values to ensure smooth customs processing.

Feedback Welcome

Your experience helps us improve. After your order arrives, we may send a brief survey—your honest feedback is invaluable to us.

For urgent matters, please include "URGENT" in your email subject line to [email protected].